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home warranty companies in winston salem nc 5 weeks ago, service provider came out and charged us $100 for the service call and $80 worth of Freon. Well it all leaked out in a day. Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department. IT HAS BEEN 2 WEEKS AND OUR CLAIM IS STILL SITTING IN THE AUTHORIZATION DEPARTMENT!We have been calling HWA to check on the claim for almost a week and all they tell us is they are still waiting for information from the service provider. We have demanded to speak with someone from the authorization department or a supervisor. 4 different customer service representatives have promised that someone will call us back within 24 hours. Guess what?No one ever does!We have been suffering in 90 degree heat and had to spend more money on window units just so we can sleep at night. I call back on 7/23 as we could not pull our washer out on our own and decide now that we need to do the cash out and get someone who will remove the dishwasher for us. I'm told during a call in the morning that the dishwasher was already ordered and that I am stuck with this washer. I explain what has happened and the agent does not seem to understand and EVEN TELLS ME THAT THEY NEVER SEND EMAILS.

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6. I call back on 7/23 as we could not pull our washer out on our own and decide now that we need to do the cash out and get someone who will remove the dishwasher for us. I'm told during a call in the morning that the dishwasher was already ordered and that I am stuck with this washer. I explain what has happened and the agent does not seem to understand and EVEN TELLS ME THAT THEY NEVER SEND EMAILS. Starts to insinuate that I am lying to her. I have the emails from the agent on 7/17. She even starts to laugh when I explain the timeline. I ask to speak to a supervisor and she says she will mark my file for a supervisor to call me. She then continues to ask questions and states that she has to update her notes. She also stated that I may have to pay a restocking fee for the dishwasher. I call back around 11:30 about 3 hours later because the way the last conversation ended did not seem right to me and the agent stated that a supervisor would be contacting me soon.

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Check the drain line periodically throughout the cooling season to ensure that condensation is being removed properly. Routine maintenance steps like checking your drain line can help keep your air conditioner running more efficiently. If you find that your system is in need of repair, remember that an American Home Shield Home Warranty could help protect your budget from costs associated with getting your unit back on track. 1. In consideration for your payment to Select, and subject to all of the terms of this Agreement, Select will arrange for a qualified service contractor and/or technician “Independent Service Technician” to repair the systems and appliances covered under this Agreement, when they become inoperable due to normal wear and tear. 2. If Covered. If this Agreement covers the malfunctioning appliance or system, you MUST contact Select PRIOR to obtaining service on the malfunctioning appliance or system. Your failure to contact Select prior to obtaining service may render your claim invalid. Select will not reimburse You if You use your own service technician without first obtaining Select’s prior authorization. 5.